Shipping

There is a flat rate of $15 shipping per item plus $5 per additional item on all orders sent within Australia. Larger orders placed directly with the studio are sent via courier and charged to the client once the courier's quote has been received.

All orders will be packed in line with World Health Organisation hygiene and safety advice. 

Australia Post is delivering during the COVID-19 pandemic, however there are delivery delays and your parcel might take one week longer than usual.

Returns

Returns for change of mind are not accepted. While I make every effort to ensure that items are represented accurately in my online store, colours might appear differently on your electronic device. Each piece is handmade so you may find variation in glaze application, shape and size.

Caring for pots

All my pots are oven, microwave and dishwasher safe.

Terms and conditions

Please carefully read the terms and conditions of sale, as shopping online signifies acceptance of these terms. These terms are subject to change without notice.

  • All transactions are made between the purchaser and Jack Lee Balfour (ABN 88 344 648 065).

  • By submitting an order, you agree to be bound by these terms and conditions.

  • I reserve the right to cancel orders at any time.

  • I take great care to accurately describing each item, however I reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions.

  • Prices and products are subject to change at any time without notice.

  • Dispatch and delivery dates are provided as a guide only.

  • I cannot accept liability for items lost in the post. Please ensure your address and delivery details are accurate.

  • I take great care to ensure the colours of pots are displayed as accurately as possible online. However, as the colours you see will depend on your monitor, colours depicted should be used as a guide.

  • If you order an item for overseas delivery, you are responsible for the importation of products into that country and must obey any regulations about import, including customs charges and duty.

  • All product prices indicated and payments made on this site are in Australian Dollar (AUD). All prices include GST (goods and services tax).

  • Gift vouchers purchased online are valid for a period of 2 years from date of issue.

Payment

Payment is accepted by PayPal, MasterCard and Visa. Your credit card details are not collected or recorded when purchasing products from the online store.

Privacy

All information provided by customers is collected and held in accordance with relevant Australian privacy law. I make all reasonable efforts to ensure that information is stored securely. Personal information including your name, address, telephone number and email address will not be released, sold or rented to any other entities or individuals. Any information that is no longer required is destroyed. You may unsubscribe from direct marketing material at any time.